Mastering People Management

In a time of rapid change and intense competition, the greatest resource for any business is its people. This book explains how to build and develop a successful team by motivating, empowering and leading people. Based on in-depth experience of developing people and initiating change within many organisations, Mark Thomas provides a practical guide to mastering the essential techniques of people management.

Contents: 1 What is management?; 2 Mastering yourself; 3 Mastering performance management; 4 Mastering face-to-face communications; 5 Mastering role reviews and coaching techniques; 6 Mastering poor performers; 7 Mastering team management; 8 Mastering time management; 9 Mastering meetings; 10 Mastering the skills of assertion; 11 Summary checklists.