Privacy Policy

At Karnac Bookshop Ltd, we take a very strong approach to your privacy. We are are committed to maintaining the trust and confidence of visitors to our web site. In particular, we want you to know that Karnac Bookshop Ltd is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

We’ve provided below detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. We want to feed our customers’ minds, not use their data.

Types of data we collect: Customer Data

When you purchase something from Karnac Bookshop Ltd, your name, address data, email and contact number will be stored in our e-commerce system. Of course, without this data, we won’t know where to send your purchases. Please be assured that we do not share your personal details with any other company without your consent.

Telephone numbers are collected only to help delivery drivers on those occasions where they cannot find your house or if we have a query on an order. We record your email address so that we can update you on the progress of your order, and so that we can send you our regular ‘New Titles Update’ newsletter and other mailings. (See “Types of data we collect: Mailing List” below.)

Payment information (for example credit card numbers) is handled solely by our payment gateway provider, Sagepay. We do not collect or store your payment data.

Types of data we collect: Google Analytics

When someone visits this website, we use Google’s Analytics service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, what devices they are using and what country they are from. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We not only abide by this Privacy Policy, but comply with all applicable laws, policies and regulations relating to the collection of information by visitors.

Types of data we collect: Mailing List

We publish a regular email newsletter, “New Titles Update”, which is sent using a third-party provider, Constant Contact. From time to time we also send other notices to the same mailing list.

People may become subscribers to the mailing list either by completing our Karnac news sign-up on our website, or by manually signing up to the mailing list (for example at a conference) or by submitting their name and email address during the purchase process. Customers may choose to opt out of the mailing list by unticking the relevant box during the purchase process. Subscribers to the mailing list may also unsubscribe at any time by following the link at the bottom of every mailing. This process complies with Recital 47 of the EU General Data Protection Regulation and with the e-Privacy Directive as direct marketing is a “legitimate interest” of the data controller.

We don’t rent or trade email lists with other organisations and businesses. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email update. For more information, please see https://www.constantcontact.com/uk/legal/privacy-statement

Types of data we collect: Facebook Advertising

We also advertise on Facebook (and its affiliates, including Instagram), using a number of different targeting methods. For most Facebook activity, Facebook is the data controller (as defined in the General Data Protection Regulation) and handles personal data as described in its data and privacy policy. This includes such data as is collected by the Facebook pixel installed on this website. It is possible to “opt out” of the collection of this data by using the privacy mode of your web browser.

Facebook’s pixel collects the following data:

  • Http headers – Anything present in HTTP headers. HTTP headers is a standard web protocol sent by default between any browser request and any server on the Internet. HTTP headers include IP addresses, information about the web browser, page location, document, referrer and user agent.
  • Pixel-specific data – This includes the pixel ID and Facebook cookie.

This process complies with Recital 47 of the EU General Data Protection Regulation and with the e-Privacy Directive as direct marketing is a legitimate interest of the data controller.

We use data collected in this way to monitor the success of our Facebook advertising.

We do not currently use Facebook’s ‘Custom Audiences’ feature.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at office@karnacbooks.com

Changes to this Privacy Policy

We review this policy regularly. It was last changed on 21 May 2018.

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