Counselling by Telephone

Author(s) : Maxine Rosenfield

Counselling by Telephone

Book Details

  • Publisher : Sage
  • Published : 1996
  • Cover : Paperback
  • Pages : 160
  • Category :
    Counselling
  • Catalogue No : 4728
  • ISBN 13 : 9780803979994
  • ISBN 10 : 0803979991

Also by Maxine Rosenfield

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This book explores the essential skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with clients; listening and responding; understanding silences; working with transference and fantasy; and recognizing and reacting to feelings - which are necessarily very often distinct from those involved in face-to-face counselling.Maxine Rosenfield challenges the view that telephone counselling is a poor relation to face-to-face counselling, arguing that for certain clients it may be the therapeutic medium of choice. She examines the benefits to both clients and counsellors of working by telephone, and highlights the technical and practical issues of which counsellors should be aware. She also covers the relatively new concepts of group counselling by telephone and counselling by other media, such as e-mail or letter.

About the Author(s)

Maxine Rosenfield has over twenty years experience working as a counsellor, supervisor and coach. She is a past President of Helplines Australia and of the Counsellors and Psychotherapists Association of NSW. She is currently a counsellor, trainer and consultant in private practice and is the Vice President of the Australasian Association for Supervision.

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