Averting aggression: Safety at work with adolescents and adults
Book Details
- Publisher : Russell House Publishing
- Published : 1999
- Cover : Paperback
- Category :
Organisational Psychology - Catalogue No : 13305
- ISBN 13 : 9781898924562
- ISBN 10 : 1898924562
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This book provides a conflict-reduction model for response to an angry person; 21 proven techniques to safely diffuse, divert and reduce aggressive behaviour; and practical ideas to improve safety, minimize sources of anger, manage others, and protect people from harm.
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